01. Types of information we collect online
The types of Personal Data that we may collect while you use the Your Derm Chronicles Site are described in this section and include both information that you provide to us and information that we collect automatically when you use the Site.
For purposes of this Privacy Notice, "Personal Data" means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include your name, address, telephone number, and email address.
Information You Provide
You generally do not have to register for a service or program to receive much of the information available through our Site. Some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Information You Provide When Visiting Our Site
On our Site, for example, when purchasing a service, to register for customer service, or respond to a query submitted through our Site, we may ask you to provide personal information such as your name, address, telephone, or email address. We also may ask for your credit card or other payment information if you are purchasing products or services.
02. Information that may be collected automatically
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
- Log data: Your IP address, browser type and version, pages visited, time and date of visit, time spent on pages.
- Device data: Information about the device you use to access our services including hardware model, operating system, and browser type.
- Location data: General geographic location based on your IP address.
- Usage data: Details of your use of our Site including traffic data, weblogs, and other communication data.
03. How we use your information
We use the Personal Data we collect to provide, maintain, and improve our services, process transactions, send you technical notices, support and administrative messages, and respond to your comments and questions.
We may use your information to:
- Process and fulfill your orders, including sending confirmation emails, shipping updates, and receipts.
- Provide personalised skincare recommendations based on your browsing and purchase history.
- Send promotional communications, such as information about products, services, and events offered by Your Derm Chronicles — only where you have opted in to receive such communications.
- Monitor and analyse trends, usage, and activities in connection with our services for research and product development.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Your Derm Chronicles and others.
- Comply with legal obligations.
04. Information we share
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this policy. We may share your information in the following circumstances:
- Service providers: We share information with third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping partners, email service providers), so long as those parties agree to keep this information confidential.
- Legal requirements: We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- Business transfers: If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
- With your consent: We may share your information for any other purpose with your consent.
05. Cookies & tracking technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We use the following types of cookies:
- Essential cookies: Required for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as logging in or filling in forms.
- Performance cookies: Allow us to count visits and traffic sources so we can measure and improve site performance.
- Functional cookies: Enable the website to provide enhanced functionality and personalisation such as remembering your preferences.
- Marketing cookies: Used to track visitors across websites to display relevant advertisements.
06. Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Order and transaction data is retained for a minimum of seven (7) years to comply with applicable accounting and tax obligations. Account profile data is retained for as long as you maintain an active account with us.
07. Your rights & choices
Depending on your location, you may have certain rights regarding your personal information. These may include the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct or update inaccurate or incomplete personal data.
- Erasure: Request that we delete your personal data, subject to certain exceptions.
- Portability: Request that we provide your personal data in a structured, machine-readable format.
- Restriction: Request that we restrict the processing of your personal data.
- Objection: Object to the processing of your personal data for direct marketing purposes.
- Withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at yourdermchronicles@gmail.com. We will respond to your request within 30 days.
08. Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
We use industry-standard SSL/TLS encryption to protect data transmitted to and from our Site. Payment information is processed by PCI-DSS compliant payment processors and is never stored on our servers.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
09. Children's privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13 we will take steps to delete such information from our files as soon as possible.
If you believe that we might have any information from or about a child under 13, please contact us at yourdermchronicles@gmail.com.
10. Contact us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us:
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated effective date.
